Water Supply

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COVID-19 letter to water users

Water Rates / User Fee Information

The City Council has retained the firm of Raftelis Financial Consultants to conduct a water rate study by adopting Resolution 18-014 on January 23, 2018.  A rate consultant independently analyzes the City’s current water rate structure  and determines the updated cost of service.  The Council has held a series of study sessions regarding the water rate setting process with the final one held on Tuesday October 9 at 6 p.m.  

The City Council approved the Water Rate Study prepared by Raftelis Financial Consultants, Inc. and directed staff to proceed with the Proposition 218 process at their November 13th meeting.  A public hearing will be held on Tuesday, January 22, 2019 at 7 pm to consider proposed increases in the City’s rates for water service.  If the City Council approves, the proposed rates will be effective April 1, 2019.

March 27 - Study Session Powerpoint

September 18 - Study Session Powerpoint

October 9 - Study Session Powerpoint

Water Rate FAQ’s

Proposition 218 Notice

Water Supply Maintenance

Water service to properties within the City of Dixon (City) is provided by two entities. California Water Service Company owns and operates the older, downtown core area water system, you can contact them at (707)678-5928. As of August 11, 2014, the City of Dixon owns and operates the balance of the City limits.  Click here for a map showing the boundaries of the two entities (PDF).

The water service from the meter/box to the main is the City’s maintenance responsibility. Contact  (707) 678-7030 for assistance with water related issues or emergencies during normal business hours.

For billing and service related questions during normal business hours, please contact (707) 678-7000.

For after hour water emergencies, contact (707) 676-3005.

Water System Master Plan

The purpose of the Water System Master Plan for the City of Dixon is to identify existing potable water system deficiencies and required potable water system improvements.

Table of Contents thru Executive Summary (PDF)

Chapter 1 thru Chapter 5 (PDF)

Chapter 6 thru Chapter 10 (PDF)

Appendices A & B (PDF)

Groundwater Sustainability

Special Notice of Public Hearing (PDF)

Effective January 1, 2015, the Sustainable Groundwater Management Act (SGMA) established a robust framework for the sustainable management of groundwater resources in California. To view the Solano Groudwater Sustainability Plan please visit http://www.solanogsp.com.

Water Code

Water Conservation

Water Quality

Public Notification will be mailed to utility customers regarding our water system recently violated the newly revised limits of levels of Hexavalent Chromium, also referred to as Chromium+6 or Cr+6. This is NOT an emergency and You DO NOT need to use an alternative water supply (e.g. bottled water). Dixon receives its drinking water from five wells, with each well continuously monitored for its water quality compliance with State standard. In 2014, the Maximum Contaminant Level (MCL) was reduced from 50 parts per billion (ppb) to 10 ppb. This revision brought four wells into non-compliance and the State has issued a Compliance Order to correct. The new regulations require cities, such as Dixon and Vacaville, which also had levels above new standards, to provide public notification For More Information please contact California Water Service at (707) 678-5928 or the City of Dixon City Engineer/Public Works Department at (707) 678-7030. The public notice has been posted to the City’s website.

Public notice (PDF) for review dated December 15, 2015. Información Importante Sobre su agua potable - Spanish notice (PDF).

The CURRENT public notice (PDF) for review dated December 14, 2016. Información Importante Sobre su agua potable - Spanish notice (PDF).

The State Water Resources Control Board has additional info on Chromium-6.

Fire Hydrant Flushing Program

City of Dixon will begin flushing fire hydrants located within the City of Dixon water distribution system beginning next week (August 21, 2017). This program is initiated to maintain and improve water quality. Notices will be sent to the local residence and business that may be affected in the general vicinity. This program is scheduled to occur during the third or fourth week of each month between the hours of 7:00am and 3:00pm, Monday through Friday. Customers may experience some discoloration in the water and/ or drop in pressure. If you have any questions regarding the Fire Hydrant Program or your water quality/ pressure, please contact California Water Service at (707) 678-5928. Hydrant Flushing Notification - English and Spanish (PDF)

Consumer Confidence Report

This annual report is required by the State and the U.S. Environmental Protection Agency to raise awareness of the water quality served to you by the City of Dixon. This notice is required to be published annually.

Consumer Confidence Report 2019 (PDF)

Consumer Confidence Report 2019 - Spanish Notice (PDF)

Consumer Confidence Report 2018 (PDF)

Consumer Confidence Report 2018 - Spanish Notice (PDF)

Consumer Confidence Report 2017 (PDF)

Consumer Confidence Report 2017 - Spanish notice (PDF)

Consumer Confidence Report 2016 (PDF)

Consumer Confidence Report 2016 - Spanish notice (PDF)

Consumer Confidence Report 2015 (PDF)

Consumer Confidence Report 2014 (PDF)